Silk Mobile

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Troubleshooting Windows Phone Connectivity

Following is a suggested debug process for Windows Phone.

Problem description: My device is not recognized in Silk Mobile 'Add Device' dialog.

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Step 1: Make sure the device is connected to the computer via USB cable

Step 2: Make sure the device is not locked

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Problem description: My device is listed on the device list in Silk Mobile , but when I open it, I only see a blank screen

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Step 1: Restart the following Windows service: IpOverUsbSvc (Windows Phone IP over USB Transport)

Step 2: Windows Phone 8 applications should be instrumented again with new libraries before moving to Silk Mobile version 6.6 - New libraries needed for instrumentation are located under installation directory: <install dir>\bin\wp\libs